About our Landlords Letting Management Services

We at The Letting Bureau, the specialist residential letting department of Spencer Evans & Jakeman. We are experts in the Letting and Management of residential property, taking pride in our reputation for providing a professional yet personal service to landlords, using up to the minute industry standard property management software and techniques but retaining traditional values especially in respect of client service. The Directors and Principal staff continually aim to reinforce their position and reputation in this highly specialised and increasingly complex market. Through extensive experience we have been able to clearly identify the needs of landlords and develop our services to meet their needs. The Letting Bureau is a dedicated focussed and specialist residential letting department. Full stop. That is all we do, which means what we do has to be better than our competition!

By ensuring that all our staff are experienced and dedicated, we can provide you with a quality service with the peace of mind that your property is in safe hands by an experienced practice governed and audited and regulated by the RICS. 

Our highly professional and well trained lettings staff have a thorough understanding of the property market in their local area and have a track record of success in marketing property and achieving the best results.

We boast Chartered Surveyors within the management team and are amongst the best trained in the industry.

Optionally, our services can include:

Rent Collection

Our centralised accounts team is proactive in ensuring that the rent is collected and paid to you on time and responds to your queries quickly. We prepare regular statements of account and liaise with you to ensure that you are fully informed at all times. We can pay service charges and ground rents as well as making insurance and mortgage payments on your behalf.

Full Management

A well managed property increases the chances of the tenant remaining in the property for a greater length of time and therefore reduces void periods. All property management is undertaken from our dedicated Property Management department, which offers a bespoke service.

Many tenants, particularly corporate ones, expect a property to be professionally managed. We strive to manage your property as economically, efficiently and effectively as possible, and can tailor our service to meet your needs whether you are based in the UK or abroad.

Tenancy Renewals

The longer your tenant stays the less time you will have to spend on finding replacement tenants, the lower your costs will be and the greater your return. We are one of the few letting agents in the county with a specialist renewals team, and work hard on your behalf to negotiate tenancy renewals and increase rents in line with the market rate.

Building works, maintaining your property and Interior Design

We can also advise and assist with refurbishment of property, and project management


As specialists in the acquisition and management of residential portfolios we at The Letting Bureau, offer objective and expert advice from our in house Chartered Surveyors whether you are a private individual or a Limited Company looking to benefit from the UK property market and the growth of the Private Rented Sector. We can advise on suitable opportunities and portfolio strategy, monitor market trends and oversee portfolio management and performance analysis.

Why Let?

There are many practical and financial reasons why people choose to let. Purchasing residential property to let can be a secure and worthwhile form of investment - with returns rivalling many other kinds of investment. More and more people continue to invest in property as a way of providing for their retirement.

Moving abroad, whether it's temporary or permanent has become increasingly popular and letting your home offers you the opportunity to maintain an income from your property with the option to return at a later date. Changes in the job market mean more than ever, mobility and flexibility are important career issues - letting offers a swift solution. Many home owners, who can't sell, find that letting out their current property enables them to relocate or buy another. Lenders now offer "Let to Buy" mortgages which enable you to achieve this.

Buy to Let

Buy to Let properties have become hugely popular in recent years because mortgage providers have developed numerous products to suit landlords' needs. Provided you have an adequate deposit to put down, or alternatively enough equity in your main home, Buy to Let remains an excellent long term investment providing both income and capital growth despite occasional fluctuations in the housing market. Buy to Let should always be viewed as a medium to long term investment. There are also some tax advantages in buying to let: you can claim tax relief against items such as the interest on your mortgage, letting agency fees, insurance premiums and upkeep on the property.

Choosing a Property to Let

The key to success with buy-to-let is choosing the right property. If you are buying a property to let, choose one that will appeal to the type of people who live in that area. 

For example, the main tenant market could be made up of busy Professionals, single people or couples who may be looking for:

  • small or no garden
  • good transport links
  • a two or three-bedroom flat or house

Our staff can tell you about what gaps there are in the rental market. 

Before you buy, check that the house or flat you are interested in conforms to health and safety regulations. Otherwise you could find yourself needing to replace boilers, gas fires and appliances.

Preparing to Let

When people view your property, they will compare it to others available, so its condition and appearance will affect both the rental value and the speed at which it is let. Remember that first impressions count:

  • wherever possible decorations should be light modern and neutral - be prepared to re-decorate as necessary
  • carpets need to be clean and neutral
  • kitchens and bathrooms should be modern and well presented with white bathroom suites ideally
  • in general the property should be thoroughly cleaned and the rooms left neat and uncluttered
  • any gardens should be tidy and easily maintained
  • ensure that any obvious day to day maintenance is dealt with prior to letting

Letting your Property

The right tenant is the essential ingredient for successful letting and at The Letting Bureau, the specialist residential letting department of Spencer Evans & Jakeman, we have the experience to find the right tenant for your property. We have a constant supply of tenants actively seeking a good quality accommodation. We also operate the latest in computer software, which automatically matches potential tenants to your property and emails the particulars to them immediately. We also consider that by having a specialist and dedicated residential letting department we are focussed on the needs of Landlords and tenants to create a successful marriage of interests.

By specialising in Professional letting we always aim to attract good calibre, low risk tenants but always refer matters to our clients regarding tenant suitability once credit agency reports have been gained. Our Internet coverage is also enhanced by our Rightmove subscription and dedicated residential lettings website.

Managing your Property

As part of our managed service, The Letting Bureau, will prepare an inventory and schedule of condition. This forms the key element of our checking-in procedure. The list will contain all the items in the property including furniture, carpets, curtains and decoration - it will also have remarks as to their condition.

The inventory allows us to monitor whether a tenant is looking after your property and to assess whether any of the security deposit should be retained for repairs or dilapidations.

Our full management service obviously includes formally checking the property during the tenancy for which written reports will be supplied, ensuring your peace of mind. The checks also help us highlight whether any maintenance work is required to keep your property in good order. We will deal with calls from your tenant and organise repairs as necessary, subject to your instructions.

We will negotiate tenancy renewals or extensions with your tenant and actively market the property for re-letting once your tenant serves notice. When a tenant is set to leave your property a rigorous check out procedure is followed. The full inventory and schedule of condition are checked to assess whether the tenant has maintained your property in a satisfactory condition. If it is found that there are items that are not up to standard then these areas will be costed and deducted from the tenant's security deposit - subject to statutory deposit regulations. We will collect the rent from your tenant and pass the funds on to you as soon as they clear. A simple regular statement will be sent to you at the end of each month, giving details of all transactions undertaken in connection with your property.

Tips for Letting out your Property

  • Choose a specialist in Lettings - Estate Agents are not Letting Agents.
  • Choose an agent who is part of a recognised property professional organisation.
  • Always use an Agent regulated by a Professional body
  • Use a letting Agent who subscribes to Rightmove
  • Fair fees = good service, cut-price fees = half a service
  • Prepare and present your property well to get ahead of the competition.
  • Market your property to the right people via the right Agent.